The Customer Service Specialist Apprentice programme is designed 
around the Level 3 Customer Service Specialist Apprenticeship 
Standard (ST0071) with the Institute of the Motor Industry (IMI) as our 
chosen End-Point Assessment Organisation (EPAO).

The Level 3 Customer service specialist role is suitable for a wide range 
of roles within the dealership, typically these are…

▪ Service Advisor

▪ Parts Advisor

By successfully completing a Customer Service Specialist 
apprenticeship, you will develop your knowledge, skills and behaviours 
with a hands-on approach, whilst earning a salary and gaining formal 
qualifications. Upon completion of your apprenticeship programme, you will have a comprehensive practical understanding of the daily 
responsibilities of an automotive customer service specialist.

The Customer Service Specialist programme is delivered 
predominantly as a distance learning programme with the support of a 
tutor giving online training modules and self-study projects to be 
completed with the support of your Manager, Mentor and Colleagues.